Touchpoint Gallery Knowledge Base
- Sales
- What payment methods do you accept?
- How secure is your purchase?
- How do I purchase Touchpoint Gallery?
- Why should I purchase?
- How do I enter my Serial Number into the software?
- I've lost my serial number, how do I get it back?
- I purchased online but I didn't receive my email receipt . What happened?
- When will my software arrive?
- Do you offer a refund?
- General
- Technical
Sales
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, JCB, and Pay Pal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Visit our Touchpoint Studios Store to purchase our software today. Your order is processed immediately and you will receive an e-mail containing your Registration details no more than 48 hours after you place your order.
How secure is my purchase?
Purchases made through the Touchpoint Studios Store, are protected with the strongest exportable standards of encryption. Our store uses Secure Sockets Layer (SSL) connections on pages where personal data and credit card information is entered and displayed. For further protection, our e-commerce provider does not store your complete credit card numbers after the transaction. Visit our Touchpoint Studios Store to purchase our software today.
How do I purchase Touchpoint Gallery?
When you are ready to purchase Touchpoint Gallery, please visit our secure Touchpoint Studios Store to complete your order online.
Why should I purchase?
Purchase the Touchpoint Gallery now and you will get:
- Unlimited number of Galleries
- Unlimited number of Picture Sources
- Unlimited number of Templates
- Unlimited number of Pictures in each Gallery
- Unlimited Picture Source Customizations
- Unlimited access to the Free and Premium Template Library
- Early access to newly released Picture Sources
- Timely and professional support from our support team
- Software patches and minor updates
We also offer a 30-day Money Back Guarantee to ensure that you will be completely satisfied.
Visit our Touchpoint Studios Store to purchase our software today.
How do I enter my Serial Number into the software?
Please refer to the Touchpoint Gallery user guide by clicking here.
I've lost my serial number, how do I get it back?
If you've lost your serial number, you can get it back by visiting our e-commerce provider's After-Purchase Services.
I purchased online but I didn't receive my email receipt . What happened?
Your receipt is sent immediately after the order has been processed. Please make sure that you are connected to the Internet and that the computer or Internet Service Provider does not have a firewall or SPAM/ad-blocker affecting the delivery of your e-mail.
If you still have not received your receipt, please contact Customer Service to verify that purchase did in fact go through, and that you entered the correct e-mail address.
When will my software arrive?
The product is not actually shipped out to you unless you ordered the CD-ROM. If you have purchased Touchpoint Gallery, you can simply download the trial version from the download page and then install the software and register using the details that where emailed to you in your purchase receipt.
Do you offer a refund?
Yes, Touchpoint Studios offers a 30-day Money Back Guarantee on all software purchases from our online store. At Touchpoint Studios we are very focused on providing you with the best customer experience possible so that you will hopefully receive the maximum enjoyment from our products.
Refund Pollicy
We offer a 30-day Money Back Guarantee when purchasing Touchpoint Gallery. If for any reason, Touchpoint Gallery does not meet your needs within 30 days of purchasing, you will receive a refund. To request a refund, please contact Customer Service and request a refund for your purchase. We would also appreciate receiving feedback as to why our product did not meet your needs.
General
What languages are currently supported?
The Touchpoint Gallery is currently only available in English.
How do I contact customer service?
If you can not find the answer to your questions here or in the Touchpoint Gallery User Guide you can contact Customer Service and send us a message through our online forms.
I've lost the installation file. What do I do?
You can always re-download the installation file from our download page at any time.
Technical
Can I use Touchpoint Gallery with Windows 98 or Windows ME?
Because it hasn't been fully tested, we have not yet certified Touchpoint Gallery for use with these operating systems. Touchpoint Gallery may work with previous versions but we cannot yet guarantee compatibility. We may support these platforms in the future and will make any future announcements on our website.
Is Touchpoint Gallery available for Mac OS or Linux?
Not at this time. Stay tuned for more information about other platforms.
Where are the photos from Internet based Picture Sources located?
The photos that are downloaded from Internet based Picture Sources like Flickr, are stored locally on your hard drive. They can be found at the following path:
c:\Documents and Settings\<User Name>\Application Data\Touchpoint Gallery\<Picture Source>\
